DesiBee

Customer support

Refund Policy

This policy describes when an order may qualify for a refund and how DesiBee reviews refund requests.

1. Eligible refund situations

A full or partial refund may be considered when an order is cancelled before preparation or fulfilment where cancellation is permitted, payment is charged but the order is not confirmed, an item is missing, incorrect, materially damaged, or unsafe, the vendor cannot fulfil an accepted order, or the order is not delivered.

2. Situations that may not qualify

Refunds may not be available for a change of mind after preparation begins, incorrect details supplied by the customer, unsuccessful delivery caused by the customer being unavailable, minor variations in presentation or packaging, or issues reported without sufficient information after an unreasonable delay.

3. How to request a refund

  1. Email as soon as possible.
  2. Include the account mobile number, order number, affected items, and a clear description of the issue.
  3. Where relevant, attach photographs showing damage, incorrect items, or quality concerns.
For missing, incorrect, damaged, or quality-related items, please contact us within 24 hours of delivery so we can investigate with the vendor and delivery partner.

4. Review and decision

DesiBee may review order records and contact the vendor, delivery partner, or payment provider before deciding a request. We may offer a full refund, partial refund, replacement where available, or another appropriate resolution. Decisions depend on the circumstances and applicable consumer law.

5. Refund method and timing

Approved refunds are normally returned to the original payment method. Processing begins after approval, but the time for funds to appear depends on the bank, card network, UPI provider, or payment service. This commonly takes 5–10 business days and may take longer in some cases.

6. Cash orders and adjustments

For eligible cash-on-delivery orders, support will provide the available refund method after verification. Any promotional discount, coupon, delivery fee, or other adjustment may affect the final refund amount.

7. Statutory rights

This policy does not limit any rights or remedies available under applicable consumer protection law.

8. Contact us

For refund assistance, email with your order number.