1. Information we collect
We may collect information you provide, including your name, mobile number, email address, profile details, saved delivery addresses, delivery instructions, and communications with support. To complete orders, we also process order items, vendor details, payment status and transaction references. We do not store your complete card or UPI credentials.
With your permission, we may collect precise or approximate location information to help identify your address, determine serviceability, and show nearby vendors. We may also collect device identifiers, notification tokens, operating system information, app activity, diagnostics, and security logs.
2. How we use information
- Create and secure your account and verify your mobile number.
- Check delivery availability, display nearby vendors, process orders, and provide support.
- Send transactional updates about orders, account activity, and service availability.
- Prevent fraud, abuse, and security incidents and comply with legal obligations.
- Understand and improve the reliability, usability, and performance of DesiBee.
3. When we share information
We share only the information needed to operate the service with participating vendors, delivery partners, payment processors, mapping and location providers, cloud hosting providers, messaging providers, analytics or crash-reporting services, and professional advisers. Vendors and delivery partners may receive your name, contact details, address, and relevant order information so they can fulfil the order.
We may disclose information when required by law, to protect users and the public, to investigate misuse, or as part of a merger, financing, acquisition, or transfer of the service, subject to appropriate safeguards.
4. Location and permissions
Location access is optional unless a feature requires it. You can deny or withdraw permission in your device settings and enter an address manually. Notification permission can also be changed through your device settings.
5. Retention
We retain account and service data for as long as your account is active and as needed to provide the service. After deletion, we remove or anonymise personal information unless limited records must be kept for fraud prevention, accounting, dispute resolution, tax, or other legal requirements. Order and transaction records may be retained for the period required by applicable law.
6. Security
We use reasonable administrative, technical, and organisational safeguards to protect information. No system is completely secure, so we cannot guarantee absolute security.
7. Your choices and rights
You may review or update profile and address information in the app. You may also request access, correction, or deletion by contacting us. To delete your account, follow the steps on our Delete Account page.
8. Children
DesiBee is not intended for children under 13, and we do not knowingly collect their personal information. If you believe a child has provided information, please contact us.
9. Changes to this policy
We may update this policy as our service or legal obligations change. We will publish the revised policy on this page and update the effective date. Material changes may also be communicated through the app or another appropriate channel.
10. Contact us
For privacy questions or requests, email support@desibee.in.