DesiBee

Account control

Delete your DesiBee account

You can request permanent deletion from inside the app or by contacting our support team.

Delete your account in the app

  1. Open the DesiBee app and sign in.
  2. Tap Profile in the bottom navigation.
  3. Select Delete Account.
  4. Review the confirmation message and confirm your request.

Request deletion without the app

Email with the subject “DesiBee account deletion request.” Send the request from the email address connected to your account, or include your registered mobile number with country code. We may ask you to verify account ownership before deletion.

What will be deleted

  • Your customer profile and login association.
  • Saved delivery addresses and address labels.
  • Stored preferences and notification associations linked to the account.
  • Other personal information that is not required for a continuing legal or operational purpose.

What may be retained

Limited order, payment, fraud-prevention, support, tax, and transaction records may be retained where required by law or reasonably necessary to establish, exercise, or defend legal claims. Retained records are restricted to these purposes and removed or anonymised when the retention requirement ends.

Processing time

We aim to complete verified deletion requests within 30 days. We will notify you if applicable law permits or requires additional time. Active orders, refunds, disputes, or unresolved payment issues may need to be completed before deletion is finalised.

Before you delete: account deletion is permanent. You may lose access to saved addresses, order history shown in the app, and account preferences. A new account may need to be created if you return later.

Questions

For help with account deletion or privacy rights, contact .